Refund Policy

1. Return Eligibility

1.1 General Requirements

Products may be returned within 14 days of delivery if:

• Items are unused and in original packaging
• All seals and security labels are intact
• Original receipt or proof of purchase is provided
• Products are not from the non-returnable category

1.2 Condition Requirements

Returned items must be:

• In original packaging
• Include all components and free gifts
• Free from damage or signs of use
• Accompanied by original tags and labels

2. Non-Returnable Items

2.1 For Hygiene Reasons

• Opened cosmetics and skincare products
• Makeup items
• Personal care products
• Face masks and treatments
• Hair care products

2.2 Other Non-Returnable Items

• Sale items marked as "final sale"
• Custom-made or personalized products
• Bundle deals or promotional sets
• Gift cards

3. Refund Process

3.1 Initiation

To initiate a return:

1. Log into your account
2. Go to order history
3. Select the item to return
4. Fill out the return form
5. Print the return label (if provided)

3.2 Processing Timeline

Our refund process follows these steps:

• Return shipping: 2-5 business days
• Quality inspection: 1-2 business days
• Refund processing: 3-5 business days
• Bank processing: 5-7 business days

3.3 Refund Methods

Refunds will be issued to:

• Original payment method
• Store credit (if preferred)
• Bank transfer (for special cases)

4. Return Shipping

4.1 Shipping Costs

Return shipping costs are handled as follows:

• Customer is responsible for return shipping costs unless:
• Product received was damaged
• Wrong item was delivered
• Product is defective

4.2 Shipping Instructions

When returning items:

• Pack items securely in original or similar packaging
• Include return form inside the package
• Attach return label visibly on the outside
• Keep proof of postage until refund is received